Contact us



Useful telephone numbers



ServicesNumbers
BrokerLine helpline0808 208 4400
Elite helpline0808 208 1118
International Callers00 44 113 346 2425

Lines are open: Mon to Fri 7.30am - 9pm, Sat 9am - 3pm

Write to us

If you would like to write to us please address your correspondence to:

Customer Support Group
NatWest Stockbrokers
BrokerLine
PO Box 549
Leeds
LS1 1AR

Email us

Please use our email form if you have any enquiries regarding your account, or for specific help with any of our products and services.

Get more information

You can request forms by post by using our more information email form.

Contact NatWest Index

Useful telephone numbers



ServicesNumbers
Sales/Account opening0845 350 0100
Helpdesk0207 152 0410
Spread Betting Dealing Desk0207 152 0411
CFD Dealing Desk0207 152 0414

Write to us

If you would like to write to us please address your correspondence to:

NatWest Index
PO Box 57349
London
E1 8YW

Email us

Please e-mail helpdesk@natwestindex.com if you have any enquiries regarding your account.

Please e-mail info@natwestindex.com for more information on any of NatWest Index's products and services.

What should I do if I have a complaint?

  • Should you have a reason to complain, then it is important that at first you advise your usual contact at NatWest Index.
    NatWest Index Helpdesk staff will be pleased to help, so please ask to speak to any of our representatives if you feel you have cause for complaint. Complaints will usually be resolved at this early stage.
  • If your complaint is not resolved to your satisfaction in the first instance you will be able to refer the matter to our Compliance Department, in order for them to conduct their own investigation. A final response will be issued by Compliance.

View the NatWest Index internal compliance handling procedures
(PDF, 20KB).

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Services relating to Contracts for Difference are provided by CMC Markets UK Plc and Spread Betting Services are provided by CMC Spreadbet Plc (trading as NatWest Index) to whom you have been introduced by NatWest Stockbrokers Limited. All dealing, administration and settlement in relation to these services is undertaken by CMC Markets UK Plc/CMC Spreadbet Plc who are authorised and regulated by the Financial Services Authority.