Contact us
Useful telephone numbers
| Services | Numbers |
|---|---|
| BrokerLine helpline | 0808 208 4400 |
| Elite helpline | 0808 208 1118 |
| International Callers | 00 44 113 346 2425 |
Lines are open: Mon to Fri 7.30am - 9pm, Sat 9am - 3pm
Write to us
If you would like to write to us please address your correspondence to:
Customer Support Group
NatWest Stockbrokers
BrokerLine
PO Box 549
Leeds
LS1 1AR
Email us
Please use our email form if you have any enquiries regarding your account, or for specific help with any of our products and services.
Get more information
You can request forms by post by using our more information email form.
Contact NatWest Index
Useful telephone numbers
| Services | Numbers |
|---|---|
| Sales/Account opening | 0845 350 0100 |
| Helpdesk | 0207 152 0410 |
| Spread Betting Dealing Desk | 0207 152 0411 |
| CFD Dealing Desk | 0207 152 0414 |
Write to us
If you would like to write to us please address your correspondence to:
NatWest Index
PO Box 57349
London
E1 8YW
Email us
Please e-mail helpdesk@natwestindex.com if you have any enquiries regarding your account.
Please e-mail info@natwestindex.com for more information on any of NatWest Index's products and services.
What should I do if I have a complaint?
- Should you have a reason to complain, then it is important that at first you advise your usual contact at NatWest Index.
NatWest Index Helpdesk staff will be pleased to help, so please ask to speak to any of our representatives if you feel you have cause for complaint. Complaints will usually be resolved at this early stage. - If your complaint is not resolved to your satisfaction in the first instance you will be able to refer the matter to our Compliance Department, in order for them to conduct their own investigation. A final response will be issued by Compliance.
View the NatWest Index internal compliance handling procedures
(PDF, 20KB).
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Services relating to Contracts for Difference are provided by CMC Markets UK Plc and Spread Betting Services are provided by CMC Spreadbet Plc (trading as NatWest Index) to whom you have been introduced by NatWest Stockbrokers Limited. All dealing, administration and settlement in relation to these services is undertaken by CMC Markets UK Plc/CMC Spreadbet Plc who are authorised and regulated by the Financial Services Authority.